At Sleds Dealer, we strive to ensure your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we offer a hassle-free return and refund policy. Returns You have 30 days from the date of delivery to return your sled or snowmobile. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. To initiate a return, please contact our customer service team at sales@sledsdealer.com or +1 717-842-0549 with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send the item back to us. Refunds Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on your location, the time it may take for your exchanged product to reach you may vary. Please note that shipment can take up to 21 days. We strive to deliver your items as quickly as possible, but factors such as customs clearance and weather conditions may affect delivery times. Contact Us If you have any questions about our return and refund policy, please contact us at: Email: sales@sledsdealer.com Phone: +1 717-842-0549 We are here to assist you and ensure a smooth and satisfactory experience with Sleds Dealer.